Solar-Current Product Support

CoopBoss => CoopBoss support => Topic started by: Fallon on December 04, 2016, 01:12:56 pm

Title: Any issues with the latest SmartThings patch? Mine stopped working
Post by: Fallon on December 04, 2016, 01:12:56 pm
About a week ago my wife's CoopBoss stopped working completely. After about 30 minutes of checking the linear actuator & working  with my multi-meter I determined the dam turkey unplugged the power supply. Not my finest hour as an IT professional. Forgot troubleshooting step 1, always make sure it's plugged in.  Anyway the door & button started working again immediately.

However while the button works, it's no longer communicating with SmartThings. I deleted the device, device definitions & SmartApp definitions, re-added them, then reset the unit. Its showing binary 5 (LED 1 & 3) after the reset which the manual says it's looking to pair. However my SmartThings hub isn't finding it when I tell it to look for new devices.

It all happened roughly the same time as the most recent SmartThings platform update.

Feature suggestion - a notification that SmartThings has lost communication with the CoopBoss after an hour or so.
Title: Re: Any issues with the latest SmartThings patch? Mine stopped working
Post by: John Rucker (Solar-Current.com) on December 04, 2016, 02:01:04 pm
No issues that I'm aware of.  The first thing I would try is to tell the coopboss to leave the ZigBee network and start looking for a new one to join.  Follow these steps on page 9 of the manual
Leave ZigBee Network (PCB button command)
To leave the ZigBee network and reset back to factory condition, remove the power to the CoopBoss for a few minutes, push the PCB button (see area K in Figure 5) and hold while powering the CoopBoss back on. Remove finger when all three LEDs quickly flash on and off. At this point the CoopBoss has been reset back to factory and is looking for a new ZigBee network to join. Once joined you will need to check your close light and open light settings as well as Set Normal Door close current as discussed above.

Then put your hub into join mode and it should join again.  If it doesn't it may need to be closer to the hub to get a good signal.

Title: Re: Any issues with the latest SmartThings patch? Mine stopped working
Post by: Fallon on December 08, 2016, 05:37:16 pm
Took the SmartThings hub out to the coop & it still couldn't find it. Finally removed it & brought it inside. Removed the ZigBee module & reinstalled it, antenna popped loose & I reseated it. Reset the unit again & SmartThings promptly found it again. Guessing the temperature change causes something on the radio or the antenna to come loose. Unsurprisingly it's complaining about not knowing if the door is open or closed & an electrical issue. Need to go hook everything backup, but working up the motivation to go back out into the 2 degree weather out there at the moment is challenging.
Title: Re: Any issues with the latest SmartThings patch? Mine stopped working
Post by: John Rucker (Solar-Current.com) on December 12, 2016, 05:52:16 am
Ohh that is cold.  Thanks for the update!
Title: Re: Any issues with the latest SmartThings patch? Mine stopped working
Post by: Fallon on December 19, 2016, 10:40:15 pm
It's still giving me issues. Got it rejoined to SmartThings, but it stops communicating after a handfull of opens & closes, less than half an hour or so. It generaly communicates for a bit after cycling the power. But stops again within a few cycles of half an hour or so. I replaced the power supply hoping that would fix it, but I'm getting the same results.

The button continues to work all the time so it just seems to be the radio misbehaving. I've cracked it open a couple times to make sure everything is connected properly & reseated the ZigBee module & antenna. When its open I usually see LED 3 on solid. I need to grab a video of  the startup sequence.
Title: Re: Any issues with the latest SmartThings patch? Mine stopped working
Post by: John Rucker (Solar-Current.com) on December 23, 2016, 02:07:26 pm
I wonder if it is a signal strength issue?  Has anything changed with your ZigBee network?  Are you seeing any errors in your live logging?
Title: Re: Any issues with the latest SmartThings patch? Mine stopped working
Post by: John Rucker (Solar-Current.com) on December 23, 2016, 02:29:08 pm
I know your pretty technical and if your interested in mapping out your ZigBee network I posted an guide on how to do that with a Digi USB ZigBee dongle here https://community.smartthings.com/t/faq-mapping-your-zigbee-network-with-digis-xctu/28477 (https://community.smartthings.com/t/faq-mapping-your-zigbee-network-with-digis-xctu/28477).
Title: Re: Any issues with the latest SmartThings patch? Mine stopped working
Post by: Fallon on December 23, 2016, 10:34:38 pm
Interesting, I might check that out, although at $50 its a bit steep. I'm pretty sure the CoopBoss is the only Zigbee device I have, all the switches & other stuff is Zwave. My SmartThings is in the same spot it's always been on the top shelf on my desk with a direct line of sight though the window 40-50' or so to the coop.No errors under the Recently tab for the CoopBoss, just a handful of status & voltage stuff that shows up for a couple minutes, then nothing until I reboot the CoopBoss again, then a few more messages, then nothing.

As it's just the remote control part having issues & the button works fine, it definitely seems like it could be the Zigbee module or something with the connection. How much is just that module & where did you source it?
Title: Re: Any issues with the latest SmartThings patch? Mine stopped working
Post by: John Rucker (Solar-Current.com) on December 26, 2016, 06:47:40 am
The xBee module is a Digi XBee-PRO ZB SMT Part number XBP24CZ7UIS-004.  My cost is $29 and that is what I would charge you for it. I would be happy to send you a new ZigBee modem.  The ZigBee modems need to be programed before they are placed into service you can do that in the field but you will need to connect your new ZigBee modem to your PC first and that requires a programmer.  If you want to go that route I will be happy to walk you through it but it would be easier to just get it from me.  I should have them in stock.   In fact If you send the bad one back after you get the new one I would like to test it and only charge you if it is bad. I will also send you a new antenna cable that you will have to unscrew form the aluminum box to install.  Shouldn't be a big deal. Let me know if that is the route you want to go. Please eMail you address to me at John.Rucker@Solar-current.com. 

One more thing:
Just so you know the coopboss has the ability to send a detailed log to a PC over your ZigBee network.  It requires a USB ZigBee dongle, and PuTTy installed on a Windows machine.  I would be happy to let you borrow a ZigBee dongle if you send it back when we are done.  I have to caution you that this will require some time set everything up and we still may end up replacing the ZigBee modem.  So it may be best to just replace the ZigBee modem first just wanted you to know this was an option.

Title: Re: Any issues with the latest SmartThings patch? Mine stopped working
Post by: Fallon on December 30, 2016, 11:19:33 pm
Gonna fiddle with it one last time here this weekend  & try to re-seat all the connectors & what not before moving onto one of those next steps.

I'll likely snag one of those Digi USB dongles after thinking about it a bit. Can utilize it for some of the wireless CTF & other Defcon hacking stuff.
Title: Re: Any issues with the latest SmartThings patch? Mine stopped working
Post by: Fallon on January 02, 2017, 03:04:18 pm
Cracked it open again after unpluging it. u.fl connector might have been loose, but its hard to tell as those are so tiny . I pulled it & the Zigbee module  & hosed everything down with some electrical contact cleaner. Buttoned it back up after everything had dried off. It closed via SmartThings just fine & showed normal logs for about 2 minutes then stopped working again. I see notes in the log where it notices it opened when I pushed the button about 10 minutes later, but I haven't seen any other updates & it still won't open or close via Smartthings. So still the same as before.

That Zigbee  USB module should be here in a few days to debug further.
Title: Re: Any issues with the latest SmartThings patch? Mine stopped working
Post by: John Rucker (Solar-Current.com) on January 03, 2017, 04:18:05 am
When you do close the door does it complete the close cycle or stop in mid close like the system rebooted?
Do you think it will stay connected if you don't send it the close or open command from SmartThings? 
Can you open and close it with the button and it stays connected?
Once it is disconnected from the network will it reconnect if you cycle the power or do you have to rejoin it to SmartThings?

When you get your new Digi USB dongle it wont join the SmartThings hub until you reprogram it as I outlined in the blog post I previously mentioned: https://community.smartthings.com/t/faq-mapping-your-zigbee-network-with-digis-xctu/28477 (https://community.smartthings.com/t/faq-mapping-your-zigbee-network-with-digis-xctu/28477).  If you want to enable the logging of the coopboss to your Digi dongle let me know I will eMail you the commands. 
Title: Re: Any issues with the latest SmartThings patch? Mine stopped working
Post by: Fallon on January 03, 2017, 10:24:20 am
if I recall, it's stopped connecting to SmartThings within a few minutes regardless of opening or closing the door  via SmartThings or via the button. The button has always worked no matter the status of SmartThings control, pretty sure it's never short stroked either. I've only re-joined it to SmartThings once in the past few months & that was because I deleted it doing troubleshooting. The testing yesterday got it briefly back online & talking to SmartThings by just pulling the power plug, waiting a few then plugging it back in (did the electrical contact cleaner while it was off). It communicated just fine for a minute or 2 when it came back online, no re-adding needed.

I  don't recall it ever stopping half open or closed like it got rebooted due to power issues or what not either under button or SmartThings control. Also tried 3 different power supplies with the same results.
Title: Re: Any issues with the latest SmartThings patch? Mine stopped working
Post by: John Rucker (Solar-Current.com) on January 03, 2017, 12:33:31 pm
It sounds like SmartThings is kicking it off the network for some reason.  When you get a chance (if you haven't done this already) please power off your SmartThings hub with the batteries removed and power off the coopboss.  Leave them both off of a few minutes then power on the SmartThings hub and let it get connected and completely booted up.  Then power on the CoopBoss.   I know we talked about this before but just to double check your not seeing anything strange in the Hub's log??  I'm talking about the hub log "list Events" under the My Hubs tab not the live logging log.  You might want to keep an eye on it when you reboot everything.

Are you on Hub 1 or Hub 2?  Hub 2 has batteries.

One last thing just came to mind are you using the official device type for the coopboss?  I know a couple of my early customers installed a beta device type (does that ring any bells?). It would be a good ideal to make sure your using the official version. 
Title: Re: Any issues with the latest SmartThings patch? Mine stopped working
Post by: Fallon on January 03, 2017, 01:54:15 pm
Official? When I reinstalled the CoopBoss I pulled the stuff from GitHub as noted in the published manual, the same as I did before it was certified. Is there a new process? Need to update the published manual.
Title: Re: Any issues with the latest SmartThings patch? Mine stopped working
Post by: Fallon on January 03, 2017, 03:44:42 pm
Filtered though a ton of pings & found the following possibly relevant logs. Everything else was just ping or the device rebooting or reconnecting due to some network or power issues. It's a SmartThings 2 by the way with the batteries.

2017-01-02 1:43:34.817 PM MST
1 day ago   HUB      zbjoin: {"dni":"2742","d":"0013A20040BDE6FA","capabilities":"00","endpoints":[{"simple":"38 0104 000   zbjoin: {"dni":"2742","d":"00...      zb

2017-01-02 1:13:11.363 PM MST
1 day ago   HUB      catchall: 0000 8038 00 00 0140 00 0000 00 00 0000 00 00 000000F8FF0727000A0010AEB0C3B0C3C5C7CACBCCD2   catchall: 0000 8038 00 00 014...      catchall: 0000 8038 00 00 0140 00 0000 00 00 0000 00...

Code: [Select]
zw device: 18, command: 2001, payload: FF
Name Value
archivable true
date 2017-01-03 12:30:09.686 AM MST (2017-01-03T07:30:09.686Z)
description zw device: 18, command: 2001, payload: FF
displayed false
eventSource HUB
hubId 316da450-2919-492f-8767-1637469a5c3c
id 74ce0360-d186-11e6-83b4-1201714b010e
isStateChange false
isVirtualHub false
linkText Home Hub
locationId 8a89578d-9b9b-4e9e-8131-e721aa70a097
name zw device: 18, command: 2001, payload: FF
rawDescription zw device: 18, command: 2001, payload: FF
translatable false
unixTime 1483428609686
value zw device: 18, command: 2001, payload: FF
viewed false

Code: [Select]
zbjoin: {"dni":"2742","d":"0013A20040BDE6FA","capabilities":"00","endpoints":[{"simple":"38 0104 000A 00 03 0000 0101 0402 00","application":"0A","manufacturer":"Solar-Current","model":"Coop Boss"},{"simple":"39 0104 0302 00 01 0402 00","application":"0A","manufacturer":"Solar-Current","model":"Coop Boss"},{"simple":"40 0104 0302 00 01 0402 00","application":"0A","manufacturer":"Solar-Current","model":"Coop Boss"}]}
Name Value
archivable true
date 2017-01-02 1:43:34.817 PM MST (2017-01-02T20:43:34.817Z)
description zbjoin: {"dni":"2742","d":"0013A20040BDE6FA","capabilities":"00","endpoints":[{"simple":"38 0104 000A 00 03 0000 0101 0402 00","application":"0A","manufacturer":"Solar-Current","model":"Coop Boss"},{"simple":"39 0104 0302 00 01 0402 00","application":"0A","manufacturer":"Solar-Current","model":"Coop Boss"},{"simple":"40 0104 0302 00 01 0402 00","application":"0A","manufacturer":"Solar-Current","model":"Coop Boss"}]}
displayed false
eventSource HUB
hubId 316da450-2919-492f-8767-1637469a5c3c
id 2142c910-d12c-11e6-a589-12cba7846726
isStateChange false
isVirtualHub false
linkText Home Hub
locationId 8a89578d-9b9b-4e9e-8131-e721aa70a097
name zbjoin: {"dni":"2742","d":"0013A20040BDE6FA","capabilities":"00","endpoints":[{"simple":"38 0104 000
rawDescription zbjoin: {"dni":"2742","d":"0013A20040BDE6FA","capabilities":"00","endpoints":[{"simple":"38 0104 000A 00 03 0000 0101 0402 00","application":"0A","manufacturer":"Solar-Current","model":"Coop Boss"},{"simple":"39 0104 0302 00 01 0402 00","application":"0A","manufacturer":"Solar-Current","model":"Coop Boss"},{"simple":"40 0104 0302 00 01 0402 00","application":"0A","manufacturer":"Solar-Current","model":"Coop Boss"}]}
translatable false
unixTime 1483389814817
value zbjoin: {"dni":"2742","d":"0013A20040BDE6FA","capabilities":"00","endpoints":[{"simple":"38 0104 000A 00 03 0000 0101 0402 00","application":"0A","manufacturer":"Solar-Current","model":"Coop Boss"},{"simple":"39 0104 0302 00 01 0402 00","application":"0A","manufacturer":"Solar-Current","model":"Coop Boss"},{"simple":"40 0104 0302 00 01 0402 00","application":"0A","manufacturer":"Solar-Current","mode
l":"Coop Boss"}]}
viewed false

Code: [Select]
catchall: 0000 8038 00 00 0140 00 0000 00 00 0000 00 00 000000F8FF0727000A0010AEB0C3B0C3C5C7CACBCCD2D3B2CFB7C5
Name Value
archivable true
date 2017-01-02 1:13:11.363 PM MST (2017-01-02T20:13:11.363Z)
description catchall: 0000 8038 00 00 0140 00 0000 00 00 0000 00 00 000000F8FF0727000A0010AEB0C3B0C3C5C7CACBCCD2D3B2CFB7C5
displayed false
eventSource HUB
hubId 316da450-2919-492f-8767-1637469a5c3c
id e265c930-d127-11e6-b882-0638dd9e0a0a
isStateChange false
isVirtualHub false
linkText Home Hub
locationId 8a89578d-9b9b-4e9e-8131-e721aa70a097
name catchall: 0000 8038 00 00 0140 00 0000 00 00 0000 00 00 000000F8FF0727000A0010AEB0C3B0C3C5C7CACBCCD2
rawDescription catchall: 0000 8038 00 00 0140 00 0000 00 00 0000 00 00 000000F8FF0727000A0010AEB0C3B0C3C5C7CACBCCD2D3B2CFB7C5
translatable false
unixTime 1483387991363
value catchall: 0000 8038 00 00 0140 00 0000 00 00 0000 00 00 000000F8FF0727000A0010AEB0C3B0C3C5C7CACBCCD2D3B2CFB7C5
viewed false
Title: Re: Any issues with the latest SmartThings patch? Mine stopped working
Post by: John Rucker (Solar-Current.com) on January 03, 2017, 03:56:06 pm
It should install the device type automatically. You don't need to download any device types now.   I wonder if you need to delete the coopboss device type from your IDE and then do the install.  Ouch sure sorry for all the problems. 
Title: Re: Any issues with the latest SmartThings patch? Mine stopped working
Post by: John Rucker (Solar-Current.com) on January 03, 2017, 04:24:39 pm
That looks like good traffic not seeing any errors.  Tomorrow I will setup a new unit and see if it has any problems joining. 
Title: Re: Any issues with the latest SmartThings patch? Mine stopped working
Post by: John Rucker (Solar-Current.com) on January 04, 2017, 09:17:55 am
This morning I pulled a new unit off the shelf and connected it to SmartThings.  I connected it to Hub v2 Rev E with firmware version 000.016.00009.  The IOS version of the SmartThings client was Version: 2.2.3 (1357).  They have changed the install process of new devices yet again (I think it gets better every time) it is just hard to keep the documentation updated.  Since you had installed the custom device type manually I suggest you follow these steps (very sorry you have to do this yet again):

1) Remove the CoopBoss from the ZigBee network by removing the power.  Then hold down the button on the PCB and plug it back in.  This will tell the CoopBoss to remove itself from the ZigBee network.  This also resets the door current so you will have to re-calibrate your door as instructed in the manual.  When your done with this step unplug the CoopBoss for now.

2) Go into your SmartThings IDE and find the CoopBoss under my devices and delete it.  Make sure you delete all duplicates if they exist.

3) While your in the IDE go to the My Device Handlers tab and delete all CoopBoss device types you no longer need them.  The CoopBoss device type is now built into the SmartThings core driver database.

4) At this point you can install your CoopBoss as I did in this video I made this morning.  First turn on the power to the CoopBoss then add it as I did in the video.  Here is the video link.  https://www.youtube.com/watch?v=sa6oAJu3hEY (https://www.youtube.com/watch?v=sa6oAJu3hEY)

5) After your reconnected please don't forget to reset your door close current.

I also attached what a screen shot of my hub's join process looked like in the hub log:
Title: Re: Any issues with the latest SmartThings patch? Mine stopped working
Post by: Fallon on January 04, 2017, 10:54:31 am
Will likely be a few days. 20 degrees out & a foot of snow due this afternoon & tomorrow. I expect the wife will just close the coop & nobody is going out for a bit. Might be able to crack it open & reset it on my way back in from plowing though.
Title: Re: Any issues with the latest SmartThings patch? Mine stopped working
Post by: John Rucker (Solar-Current.com) on January 04, 2017, 03:04:49 pm
Understand.  Why couldn't this have happened in the summer!! I will keep checking for an update. 
Title: Re: Any issues with the latest SmartThings patch? Mine stopped working
Post by: Fallon on January 05, 2017, 05:35:24 pm
Made the discovery that the SmartThings multipurpose sensor is actually Zigbee... Thought it was Z-wave. It looks like I have a good connection to the CoopBoss. Things are a little funky as I deleted it out of SmartThings but haven't gone out to reset the CoopBoss. It's 2 degrees ferenheight here right now with 3" of snow, might be a bit. Looks like I have good signal though & the Xstick is about 5' away from the SmartThings hub.

D052A8358AD50001 - SmartThings hub
000D6F000B193E27 - SmartThings multipurpose sensor
0013A20040A3AD63 - My new Xstick
D052A8358AD50001 - CoopBoss

Title: Re: Any issues with the latest SmartThings patch? Mine stopped working
Post by: John Rucker (Solar-Current.com) on January 06, 2017, 05:17:34 am
Yes that looks like a good radio connection!  Curious to see how it works once you get it reinstalled.  If you still see issues we can now use that xBee stick to get a running log from the coopboss.   
Title: Re: Any issues with the latest SmartThings patch? Mine stopped working
Post by: Fallon on January 08, 2017, 04:26:41 pm
Decent enough weather today. Reset the hardware & re-added it to Smartthings. Custom definitions were removed earlier. Seems to be working several cycles & 15 minutes later. Keeping my fingers crossed, but it looks good so far.
Title: Re: Any issues with the latest SmartThings patch? Mine stopped working
Post by: Fallon on January 09, 2017, 10:58:58 pm
Still working, seems to have been something funky with the old custom definition.

Is there any need to install the custom SmartApps? Or is it all integrated into the new native definition?

I'm trying to re-create my routines to open the door after we get up during the week or weekend & I'm going nuts trying to remember where you can configure that.

Checking my CoopBoss under Turn on/off light or switch  or light doesn't open or close it (I assume its toggling one of the outlet relays). I don't see it under Open/close garage doors either. It's been so long since I set them up before the issues I dont remember where I configured it. Or is the open/close option from one of the SmartApps?
Title: Re: Any issues with the latest SmartThings patch? Mine stopped working
Post by: John Rucker (Solar-Current.com) on January 10, 2017, 05:32:31 am
The smart-app for alerting when your door is jammed went through certification and was approved.  But for some reason (as of the last time I check) you still had to install it manually.  As for the other smart-apps they should work but I didn't submit them for approval. I wonder if you were using the beta custom device type that had the lock cluster and you were using that in your automation.  Unfortunately the certified driver does not treat the door as a lock.
Title: Re: Any issues with the latest SmartThings patch? Mine stopped working
Post by: Fallon on January 11, 2017, 11:52:00 pm
Any chance the certified definition will be updated to support the lock/unlock interface? Or do I need  to look at going back to  a custom definition if I want to get that functionality?
Title: Re: Any issues with the latest SmartThings patch? Mine stopped working
Post by: John Rucker (Solar-Current.com) on January 12, 2017, 05:18:32 am
Currently I don't have plans to go through the certification process again.  It is pretty long and drawn out.  However, SmartThings just made some major enhancements to the development environment and if they make significant changes to the mobile app I will most likely rewrite the interface and resubmit.

Would it be possible to do what you want if I created a virtual switch for the coop's door?  When you turn the switch on the door would close and off open?  That way you could include the switch in automaton routines.  It would require some setup (in the IDE) on your part but I bet it would work.  Let me know I will kick that around if it will help.
Title: Re: Any issues with the latest SmartThings patch? Mine stopped working
Post by: Fallon on January 14, 2017, 12:44:38 am
I think i'd be fine with a virtual switch to script  opening & closing  activities. No problems messing around in the IDE at all to impliment. I can read & write code, but I'm  by no means a coder.
Title: Re: Any issues with the latest SmartThings patch? Mine stopped working
Post by: John Rucker (Solar-Current.com) on January 21, 2017, 05:09:54 am
I just posted a virtual CoopBoss custom device handler and virtual coopboss manager SmartApp to http://johnrucker.github.io/CoopBoss-H3Vx/ (http://johnrucker.github.io/CoopBoss-H3Vx/).  I have been testing it the last couple of days and it is working great.  I have also created a install video to walk you through setting it all up.  Basically what it does is allow your CoopBoss door to respond to on / off and lock / unlock commands so you can include it in SmartThings automations.  It allows us to control our coopboss with the amazon echo.  Its a little clunky but we can say "Alexa, turn on north coop door" and she will close the door! 

The virtual CoopBoss also has a set of open / close contacts that represent the door status.  If they are closed the door is closed.  You can include these contacts in your SmartThings Home Monitor routines.  I have mine set to alert me if the coop door is still open 45 minutes after sunset. 

Please let me know if you problems with this!!

Best regards! 
Title: Re: Any issues with the latest SmartThings patch? Mine stopped working
Post by: Fallon on January 24, 2017, 09:22:30 pm
Initial tests were hampered by what I assume was frozen chicken poop, but it seems to be working fine after a force close. I can see the door from my office & it force closed fine. 15 degrees out so I wasn't about to go check. My test routine rand fine & it closed automagically.

Will keep an eye on it, but this appears to work as designed & replace the functionality missing from the current driver that was in the earlier driver.
Title: Re: Any issues with the latest SmartThings patch? Mine stopped working
Post by: Fallon on January 25, 2017, 09:32:57 pm
On the sensitivity slider, is a higher number more sensitive or less sensitive? Might want to clarify that in a future version of the app.
Title: Re: Any issues with the latest SmartThings patch? Mine stopped working
Post by: John Rucker (Solar-Current.com) on January 26, 2017, 05:12:27 am
The higher the number the more sensitive the door is to objects.
Title: Re: Any issues with the latest SmartThings patch? Mine stopped working
Post by: Fallon on January 26, 2017, 09:52:16 am
Thanks. Sensitivity was up at 77, dropped it way down. It takes about 30 seconds for my linear actuator to open/close, so plenty of time for the poultry or cats to move out of the way. Hopefully the lower sensitivity should overcome the frozen chicken poop without needing to worry about force close.
Title: Re: Any issues with the latest SmartThings patch? Mine stopped working
Post by: Fallon on February 21, 2017, 09:16:29 pm
And it looks like the issue might be back. It stopped responding to SmartThings a few days ago. Cycling the power doesn't resurrect it at all though, the button to manually open or close it still works just fine. Whenever I look at the app it just reports the door status as Unknown.

Checking the Zigbee mesh health shows 253 of 255 to the CoopBoss ID, so that appears to be healthy.

Looking at the device logs in SmartThings shows replies (voltage & amperage reports) from the device 6 days ago, even after power cycling it a few times.

CoopBoss H3Vx (Device) Events displayed | all | from device
Date   Source   Type   Name   Value   User   Displayed Text
2017-02-21 8:00:09.101 AM MST
13 hours ago   APP_COMMAND         openDoor      
2017-02-20 11:59:01.992 PM MST
21 hours ago   APP_COMMAND         closeDoor      
2017-02-20 8:00:08.347 AM MST
2 days ago   APP_COMMAND         openDoor      
2017-02-19 11:28:53.749 PM MST
2 days ago   APP_COMMAND         closeDoor      
2017-02-19 9:00:08.160 AM MST
3 days ago   APP_COMMAND         openDoor      
2017-02-18 11:59:01.473 PM MST
3 days ago   APP_COMMAND         closeDoor      
2017-02-18 9:00:07.024 AM MST
4 days ago   APP_COMMAND         openDoor      
2017-02-17 11:59:01.563 PM MST
4 days ago   APP_COMMAND         closeDoor      
2017-02-17 8:00:08.253 AM MST
5 days ago   APP_COMMAND         openDoor      
2017-02-16 11:59:01.453 PM MST
5 days ago   APP_COMMAND         closeDoor      
2017-02-16 8:00:07.811 AM MST
6 days ago   APP_COMMAND         openDoor      
2017-02-15 11:59:01.478 PM MST
6 days ago   APP_COMMAND         closeDoor      
2017-02-15 1:28:51.679 PM MST
6 days ago   DEVICE      doorVoltage   12.296      CoopBoss H3Vx door voltage is 12.296
2017-02-15 1:28:51.347 PM MST
6 days ago   DEVICE      doorCurrent   0.000      CoopBoss H3Vx door current is 0.000
2017-02-15 1:28:51.303 PM MST
6 days ago   DEVICE      doorState   unknown      Door State Changed to unknown
2017-02-15 8:00:07.290 AM MST
7 days ago   APP_COMMAND         openDoor      
2017-02-14 11:59:02.447 PM MST
7 days ago   APP_COMMAND         closeDoor      
Title: Re: Any issues with the latest SmartThings patch? Mine stopped working
Post by: John Rucker (Solar-Current.com) on February 22, 2017, 06:32:01 am
Just so I understand the situation correctly. According to your logs SmartThings hasn't heard from it for 6 days?  You can see that it is still on the network with good signal strength from your xBee usb stick running the XCTU program.  You can still open and close the door in the SmartThings app with the manual open close button but the status is not updated it just stays at unknown. Or when you say manual button your talking about the physical button out on the coop and that still controls the door, not the manual button on the SmartApp?

By looking at your log it looks like the power was cycled on Feb 15 at 1:28 in the afternoon and that is when the door went to unknown.  I know you rebooted the CoopBoss have you tried rebooting the SmartThings Hub?  If you have batteries take them out and unplug it for a few minutes then plug it back in. 

If rebooting the hub doesn't fix it looks like your going to have to remove it from the network and add it back as before.  What a huge pain! I don't know why you have to do this!!  I have two coopboss running on our network and never have had to do that. 
As far as I know your the only one that has turned off the built in automation of the CoopBoss and uses SmartThings automation instead.  This should be fine I don't see a problem with it but I wonder if somehow that may be causing the issue.  Would it be possible to disable all the SmartThings automation and turn on auto close and auto open feature of the CoopBoss?  You can turn off the auto open if you want to manually open it in the morning.  I noticed you had your door closing at midnight.  When you switch over to the CoopBoss automation it will close the door based on your close door light level.  We have ours set to 1 and at that level the chickens make it in 99.9% of the time.  Once or twice a year one will get left out usually because she is fighting with another hen.  You will want to keep an eye on that for a few days just to make sure everyone gets in at night. 

When the CoopBoss is running correctly is everything getting reported correctly?  Do you see the light level and temperature form both temperature probes in the SmartApp? Just want to make sure the temperature probes and light sensor are still hooked up.  When you get it reconnected to the network can you send me your log again.  I want to make sure everything is being reported correctly. 
Title: Re: Any issues with the latest SmartThings patch? Mine stopped working
Post by: Fallon on February 22, 2017, 09:10:31 am
Button works to open & close the door fine. SmartThings isn't updated & using the app to try & open/close does nothing.

I'll Re-add it here in the next few days when I get a chance & try the default light sensor route.
Title: Re: Any issues with the latest SmartThings patch? Mine stopped working
Post by: John Rucker (Solar-Current.com) on February 25, 2017, 08:45:50 am
I'll Re-add it here in the next few days when I get a chance & try the default light sensor route.
Checking in.  Any news?
Title: Re: Any issues with the latest SmartThings patch? Mine stopped working
Post by: Fallon on February 25, 2017, 01:45:34 pm
The wife just got the coop cats fixed, so we left em trapped in the coop for a few days. That and a brief snow kept me from fiddling with it. Today I deleted it out of SmartThings, went out & reset it, then re-added it back. Works to remotely open & close again. Haven't set anything back up in SmartThings & will try the solar sensor for a bit & see how that goes.

Title: Re: Any issues with the latest SmartThings patch? Mine stopped working
Post by: Fallon on March 16, 2017, 07:04:34 pm
No real news. Still working automatically closing & manually opening in the morning.

It did close in the afternoon once, but it was a Sunday that they released one of the beta updates (I'm a SmartThings beta participant). I'm guessing it was triggered by the update & haven't investigated further as it only happened that once.
Title: Re: Any issues with the latest SmartThings patch? Mine stopped working
Post by: John Rucker (Solar-Current.com) on March 17, 2017, 04:23:59 am
That is strange for it to close in the middle of the day.  Please let me know if that keeps happening we may want to tear into the logs next time.   I wonder if some old rule or automation you had setup may have fired when the update occurred??

Thanks very much for the update! 
Title: Re: Any issues with the latest SmartThings patch? Mine stopped working
Post by: Fallon on March 28, 2017, 11:20:45 am
Had a 2nd erroneous close & my wife thought I was just messing with her when she was out playing with the chickens & feeding them. It was later in the evening, but not dark enough it should have tripped the auto close. She might have been standing in front of the sensor a bit & threw a shadow. Not sure how long she was there or how fast the heuristics on your averaging & data validation would have tripped the solar sensor.

No connectivity problems yet though. Tempted to re-enable the automation.
Title: Re: Any issues with the latest SmartThings patch? Mine stopped working
Post by: John Rucker (Solar-Current.com) on March 28, 2017, 02:44:33 pm
I wonder if the physical button out on your coop is picking up noise from somewhere?  I think you have the old non shielded (just two white wires) cable running to your button.  About a year and half ago I switched to a shielded cable for the manual button to make it more resistant to RF interference.  Did your wife maybe turn on a light or a motor out by the coop around the same time the door opened?  If so I bet that is what's going on.  If your CoopBoss' manual button wires are sitting on top of coop's AC power wires you may want to move them so there is space between them.  I would be happy to send you 6' or so of shielded cable to replace your two wire non shielded cable if you think this is the problem.

Did I understand you correctly that your not using the auto close feature of the coopboss?  Just curious why?
Title: Re: Any issues with the latest SmartThings patch? Mine stopped working
Post by: Fallon on March 28, 2017, 02:55:00 pm
It's set to auto-close at light level 1 & I am manually opening it when I get up for now. Other than the 2 odd auto-closes my only other issue is leaving the deck light and/or the coop outside light (both on smart switches & tied together) will not let the Coop Boss get dark enough to auto-close. My turn off all lights at midnight routine takes care of that if its an issue though.

I'm sure I have some shielded Ethernet cable around I could use for that. I think I have some direct bury stuff too, which will be UV shielded as well, the current stuff is fading a bit, not that fading is surprising or really problematic at all. Where do you tie the shielding to ground on your installation? Shielded cable generally doesn't work as well as you'd expect unless only 1 end is tied to ground somewhere. I'll have to check the DC power is near the AC lines for a few feet & I think the button is near the AC lines for a foot or 2 as well.
Title: Re: Any issues with the latest SmartThings patch? Mine stopped working
Post by: John Rucker (Solar-Current.com) on March 28, 2017, 03:48:01 pm
Ahh, okay good to know your using the auto close.  Thanks.

As for the shielded cable yes you should only ground one end of the cable.  Tie the shield wire to the ground terminal on the Aux port and you should be good to go.  It is labeled but let me know if you can't find it I will upload a picture. 
Title: Re: Any issues with the latest SmartThings patch? Mine stopped working
Post by: Fallon on July 10, 2017, 07:08:50 am
Finally re-enabled the virtual coopboss & scheduled task, will see how it goes. It was working fine manually for a few months.

Whenever SmartThings pushes out an update (I get beta updates) the coop door closes. Happened 2-3 times now. Odd, but not to problematic.

The turkey keeps unplugging things. Rally need to zip tie the wall wart brick to the outlet & dress the cabes better. Mr. turkey is likely becomming turkey burgers sooner than later though,
Title: Re: Any issues with the latest SmartThings patch? Mine stopped working
Post by: Fallon on September 19, 2017, 01:06:12 pm
It lost it's connection again a little while ago again. Finally got around to resetting & re-adding it the other day & it lost connection to SmartThings by the next morning. already. Only a couple of commands were issued before it died this go around.

Something it defiantly funky with my unit.
Title: Re: Any issues with the latest SmartThings patch? Mine stopped working
Post by: John Rucker (Solar-Current.com) on September 19, 2017, 01:38:15 pm
Humm. So I understand.  It works fine and stays connected if your not using it with the virtual coopboss & custom task?  When it looses connection you have to rejoin it to the SmartThings network, right?

If you would like to send it back to me I will be happy to put it on the bench and see if I can find anything.  Let me know and I will send you an eMail with the address to send it to.
Title: Re: Any issues with the latest SmartThings patch? Mine stopped working
Post by: Fallon on September 19, 2017, 03:15:19 pm
It seems to work fine in automatic mode.

I never even got a chance to put it into any of the automated routines this last time. Deleted it from SmartThings, reset it, re-added it to SmartThings, Opened & closed it a few times from the app, then set the auto-close thresholds. I then set it to auto-open at a high light value & put my phone away. Next morning it was offline (button still worked as always). I don't think the auto-open settings stuck as it didn't auto-open today & I only see the auto-close set in the app. I just looked & it's not attached to any SmartApps yet either. It kind of feels like ZigBee module is wigging out or something as the rest of the system works fine.
Title: Re: Any issues with the latest SmartThings patch? Mine stopped working
Post by: John Rucker (Solar-Current.com) on September 19, 2017, 03:36:30 pm
When you say it works in automatic mode this is what I think you are telling me: 
It works fine if you use the default device type driver only (no virtual device type, no custom smart apps).  By fine I mean you can open and close the door by pushing the button in the app, you can put it on auto open and close in the app.  It will auto close and open when the light level reaches the proper thresholds. It runs like this just fine and stays connected.

You only have problems when you try to use it with the virtual device type or a custom smart app?  That is when it gets disconnected. 

Is all this correct?  Just trying to get a clear picture.
Title: Re: Any issues with the latest SmartThings patch? Mine stopped working
Post by: Fallon on September 20, 2017, 12:45:11 pm
I'm a little fuzzy on the details myself as there is a significant random element in there.

I haven't had many problems when controlling the door manually via SmartThings. However the most recent connectivity loss occurred just after reinitialize things when only manual control was being used (no chance to setup Virutal Coopboss or any other smart apps).
The CoopBoss does seem to loose it's connectivity to SmartThings within a few weeks or a month when I try & control it automatically with any of the automation routines (Virtual CoopBoss) in SmartThings.
Title: Re: Any issues with the latest SmartThings patch? Mine stopped working
Post by: John Rucker (Solar-Current.com) on September 20, 2017, 01:36:04 pm
If I recall correctly you had this problem back in February.  I think you got it to settle down by deleting the virtual CoopBoss device type, removing the SmartApps or automation routines you created to control the coop door.   I think you even deleted the device driver and reinstalled everything and that fixed it.  If you look back over our conversations it looks very similar to what is going on now.  On July 10th your post said you re-enabled the virtual CoopBoss & scheduled task after it worked fine manually for a few months.

I haven't had anyone else with this problem so I don't think anything is going on with SmartThings.  I know my wife has hers set to auto close at light level 1.  In the morning she manually opens the door by pushing the button in the app.  This works like clockwork, has for close to 3 years now.

If you want to send it back to me I can test it on the bench.  If it passes all the test on the bench I will put it out in the field and test it outside.  If I can't get it to fail right away it may take a couple weeks to find the problem.  I will also be happy to give you a refund if you want to return it. 

Sorry your having problems.
Title: Re: Any issues with the latest SmartThings patch? Mine stopped working
Post by: Fallon on September 20, 2017, 01:48:26 pm
It happens.

On the latest disconnect less than a day after the reset the freshly added CoopBoss wasn't attached to any of the SmartApps or Virtual CoopBoss yet.  I'll completely uninstall those apps & give it 1 more shot before I worry about sending it off.
Title: Re: Any issues with the latest SmartThings patch? Mine stopped working
Post by: Fallon on October 01, 2017, 10:24:30 am
Where should I send it?

Completely deleted all CoopBoss items devices & SmartApps from SmartThings earlier in the week.
Finally got a chance to go out & reset it again today. It fought a little, but then I found it & added it.
Set the auto-close light level & hit the unknown button to open it.
It opened & updated the status to open.
I then set the auto-open light level & went to set it to auto-open.
It never responded again.
Fiddled with it for another 20 minutes, then disconnected it from all the wires & unmounted it.

I'm guessing that Zigbee module is misbehaving or something.
Title: Re: Any issues with the latest SmartThings patch? Mine stopped working
Post by: John Rucker (Solar-Current.com) on October 02, 2017, 04:49:15 am
I will send you an eMail with the address.  Let me know if you don't get it today.

Thanks